1. Introduction

This policy outlines the integrated approach of Business Continuity and Disaster Recovery (BCDR) at Techwise Support. The goal is to ensure the organisation can maintain operations and recover IT systems swiftly after a disruption.

 

2. Objectives

  • Ensure Continuity: Maintain critical business operations during disruptions.
  • Swift Recovery: Restore IT systems, data, and business functions quickly.
  • Unified BCDR Approach: Integrate business continuity and disaster recovery into a cohesive plan.

 

3. Business Impact Analysis (BIA)

  • Critical Function Identification: Identify essential operations and their dependencies.
  • Risk Assessment: Evaluate risks to prioritize recovery efforts.

 

4. Continuity Strategy

  • Redundancy and Resilience: Implement redundant systems and processes.
  • Data Backup: Maintain regular, secure backups both on-site and off-site.
  • Alternative Arrangements: Prepare remote work and alternate site plans.

 

5. Disaster Recovery Plan (DRP)

  • Incident Response: Clearly define roles and responsibilities for responding to incidents.
  • Communication Plan: Ensure clear, effective communication with stakeholders during a crisis.
  • Recovery Procedures: Detailed steps for restoring IT systems, data, and operations.

 

6. Regular Testing and Maintenance

  • Ongoing Testing: Conduct regular tests and simulations to validate the BCDR plan’s effectiveness.
  • Plan Updates: Continuously update the plan based on test results and changes in the business environment.

 

7. Employee Training and Awareness

  • Continuous Training: Provide regular training on BCDR procedures.
  • Awareness Programs: Ensure all staff are informed about their roles in maintaining continuity.

 

8. Post-Incident Review and Continuous Improvement

  • Review and Learn: After any incident, conduct a detailed review to identify lessons learned.
  • Plan Refinement: Update and refine the BCDR plan based on insights from incidents.

 

9. Compliance

Techwise Support will comply with all relevant industry standards and legal requirements related to business continuity and disaster recovery.

 

10. Contact Information

For any queries regarding this policy, contact:

BCDR Team
Techwise Support
32 London Road, Guildford, Surrey, GU1 2AB
support@techwisesupport.com