Technical Support Engineer – Level 1

What’s the role?

We’re looking for a Level 1 Technical Support Analyst to join Techwise Support on a permanent, full-time basis. You’ll be part of a growing team, working closely with senior engineers to deliver exceptional IT support to our clients. We’re looking for someone with a minimum of 2 years’ experience in a technical support role, ideally within a busy MSP environment.

What will you be doing most days?

You’ll be the first point of contact for our clients, providing excellent customer service and reactive support across a range of IT issues. Your day-to-day will involve answering and triaging support calls, escalating where necessary, and resolving problems via phone and remote access. You’ll work on system builds and configurations, maintain accurate documentation, and record your time diligently. Alongside resolving client issues, you’ll contribute to improving our internal systems, procedures, and knowledge base, helping the team work smarter and more efficiently.

Who are we looking for?

You’re someone who genuinely enjoys helping people and delivering an exceptional client experience. You’re confident communicating via phone, email, and in person, and you thrive in a fast-paced environment where no two days are the same. You’re organised, detail-oriented, and able to prioritise tasks in line with SLAs. You have a strong interest in technology—particularly Microsoft (Windows 11, Office 365), Apple, antivirus, networking, and backup solutions—and experience in a client-facing support role. Most importantly, you’re a team player who is eager to learn, share knowledge, and grow with the business.

The core technologies we work with

At Techwise Support, we’re a Microsoft-focused MSP, helping clients leverage cloud services such as Microsoft 365 and Azure, as well as supporting hybrid and on-premise environments. Security is a major focus for us—we deliver solutions such as Endpoint Management, Multi-Factor Authentication, security awareness training, password management, SIEM, EDR, and vulnerability scanning. We also help clients achieve Cyber Essentials accreditation.

Our service desk handles everything from day-to-day user support to large-scale projects such as network installations (we specialise in Unifi networking and CCTV solutions), application upgrades, and full disaster recovery testing. We work across a mix of Windows and Mac devices, as well as iOS and Android mobiles.